Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCEG005 Mapping and Delivery Guide
Maintain business to business relationships
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRXCEG005 - Maintain business to business relationships |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to develop and maintain relationships with business customers by identifying customer needs and improving outcomes.It applies to individuals working in customer service roles in a diverse range of wholesale businesses. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a services industry environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: sources of product information organisational policies and procedures for: building relationships with business customers pricing forecasts for current and future market trends business customers with different requirements; these can be: individuals in an industry workplace, or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Customer Engagement |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Maintain contact with business customers. |
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Element: Identify business customer needs. |
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Element: Improve business customer outcomes and business relationships. |
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